F.A.Q

The General Questions:
1.Q:Are your ugg boots on the website authentic?
  A:Yes,All of our ugg boots are authentic and come with their original box.Ugg-casual-boots.com does not sell fakes,variants,or customized products.

2.Q:Can you reserve a pair of boots for me until I can pay for it?
  A:No,all of our merchandise is sold on a first come,first served basis.We cannot reserve the ugg boots for you without payment.

3.Q:How do I know that you're legit and the ugg boots are authentic?
  A:We've been rated a double-A rating,their second highest score,by the Better Business Bureau and we participate in their BBB Online Reliability program which means that we have not only agreed to practice business by the standards of the BBB,but we have also agreed to abide by additional standards set in place for Internet merchants.

4.Q:How do I get wholesale?
  A:Ugg-casual-boots.com is primarily a retail business,however occasionally,we provide small wholesale orders to qualified business customers.if you are interested in wholesale,please email your name,company name,contact information and a list of products you're interested in to Ugg-casual-boots.com.We will contact you if we can accomodate your needs.Although the Ugg-casual-boots.com is a retail business,we can provide large quantities at wholesale prices for you.

5.Q:How do I convert men's and women's boots sizing?
  A:Women's ugg boots are made on a narrower last than men's.In addition,the heel on a woman's ugg boots is narrower than the forefoot width.Men's ugg boots have the same width at the forefoot and heel.

Women can wear men's boots by converting their size to men's by subtracting 1.5 from their numeric size.For example, if you are a size 8 in women's,you would try a 6.5 in men's sizes.This is a loose conversion and doesn't change the difference in width and forefoot-to-heel ratios.

6.Q:What can I do if I want to know more about you?
  A:If you want to know more about our product or our company,you can contact us through the telephone or you also can e-mail us.And we will respond you as soon as possible.

Questions About the Ordering:
1.Q:How do I find and purchase products on Ugg-casual-boots.com?
  A:When you want to look for a pair of the ugg boots which you are interested in on our web you can use the menus on the left of the page to browse Ugg-casual-boots.com by gender and category.You can also search for a specific item by using the "SEARCH" box,located in the upper left part of every page of the store.To access more information or purchase an item,click on the product image and you will be taken to the item's product detail page.

2.Q:Can I place an order over the phone?
  A:Yes,you can order products from our website or over the phone.Our Customer Service representatives are happy to help you order products that you wish to purchase.You can call us and let the representative know what products you are interested in purchasing and you will receive a satisfactory service.

3.Q:Can I cancel my order if you haven't shipped it yet?
  A:We're sorry,but we can't cancel your order,even if it hasn't shipped yet.After you've clicked "Send My Order",your order begins to process.Once you receive your order in the mail,you may return any products you don't want by following our Return Policy.

4.Q:Can I change my order?
A:Once your order has been placed,immediately it starts going through our ordering process.While you can't change the order you've just placed,you can return any products you don't want by following our Return Policy.If you want to order something new,you may place a new order.

5.Q:How do I track my order?
  A:You can check the status of your order at any time by going directly to the Order Status section on our web site.

When placing an order on Ugg-casual-boots.com you will be sent an email confirming your order and another once your order has shipped.It is important to provide a valid email address during your order process in order to receive this communication.

If you have not received an email confirming your order is in process,or have not yet received your shipping confirmation email,please note that this may mean that your order is either still being processed or your shipping confirmation email may be stuck in your email spam filter.Please check your email’s junk or spam filter to see if the email is there.

6.Q:How can I get my order shipped to a different address than my billing address?
  A:We strongly recommend and prefer that first time customers send their order to the billing address on file with the card account.We may require you to do so in order to comply with our fraud prevention standards.Orders can sometimes be shipped to a different address,however,we still require the correct,matching address for your credit card in addition to the shipping information.If you need to make arrangements for shipping to a different address,please call us during normal business hours to speak with a representative.

7.Q:How do I send a gift?
  A:We do prefer to send first-time orders to the cardholder at the billing address in order to ensure you receive your order,however,to make arrangements for shipping,please call us during normal business hours (from 8am to 22pm) to speak with a representative.We strongly recommend that you call in order to avoid any processing delays.

Payment Information:
1.Q:I want to know Is it safe to use my credit card on your site?
  A:We understand that the safety of your personal information is extremely important to you.So we use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.So we guarantee it is safe for you to use the credit card on our site.

2.Q:Is it safe to use my debit card online?
  A:Yes!We also have the relevant measures to ensure your debit card safety on our web.And please note:If you choose to pay by debit card,the amount you charge will be put on "hold",meaning it will not be available to you once you place your order.Once your transaction is processed,the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

3.Q:Do you allow Cashier's Checks or Money Orders at this time?
  A:No.We do not accept Cashier's Checks or Money Orders in a recent time.

4.Q:Must I need to pay sales tax?
  A:You will enjoy the free shipping and also do not need to pay for the import tax and the sales tax.

Questions About an Existing Order:
1.Q:I saw my order status is "On Hold" What does that mean and what should I do?
  A:If your order status remains listed as "On Hold" for more than 1 business day or you receive an email or telephone call requesting further information,please call Customer Service immediately."On Hold" status for more than one business day generally indicates there is a problem with your order or your credit card.

2.Q:How do I cancel a order from your website?
  A:We're sorry,but we can't cancel your order,even if it hasn't shipped yet.After you've clicked "Send My Order",your order begins to process.

Questions Related to Shipping:
1.Q:Can you ship to an international destination?
  A:Ugg-casual-boots.com can ship to any of the international locations listed on our International Shipping page.You may find this list located at Ugg-casual-boots.com If your country is not on this list,we apologize,but we cannot ship to your location.If you want to know more about the shipping.Please see our Shipping Information for more information.

2.Q:How long does it take to get to my house?
  A:For U.S. customers,UPS ground shipping takes 7 to 10 days.All orders are shipped from our warehouse.For more information on shipping,please see our shipping information page located at Ugg-casual-boots.com.

Please note:Estimated shipping times begin after the order leaves our warehouse.These estimated times are not guaranteed and do not include our standard processing time or any delays that may result from a problem with the order, weather, security, or carrier delays.

Questions Related to Products:
1.Q:How do I find a product not available on the site?
A:If you don't see what you're looking for online at Ugg-casual-boots.com,you can find a store near you that carries ugg products.Click on the store finder link at the bottom of every page.This link takes you to a page where you can enter your zip code and find stores near you that carry adidas products.

2.Q:The boots I want says "out of stock" Can you tell me when you’ll be getting more?
  A:No.We are unable to predict if we can or will be able to obtain more of any item.Major boots brands have limited manufacturing runs,and often additional inventory is not available.

3.Q:I ordered a pair of the ugg boots,but they started to fall apart after I wore them a few times.What do I do?
  A:Within 30 days on your order date,you may contact Customer Service at our web for a defective product return authorization.This authorization allows you to return the boots,but does not guarantee acceptance of the return or a refund.Outside of the 30 days,damage is considered normal wear and tear associated with athletic products.

Questions Related to Returns and Exchanges:
1.Q:When should I expect to receive refund?
  A:Returns are processed within 3 business days of receiving the return.Once our web receives your return,we will process it and apply any applicable refund.Please allow 2-5 days for the money to post to your account.

2.Q:What's your return policy?
  A:Our full return policy is located at Ugg-casual-boots.com.Please read this page before calling about a return.Ugg-casual-boots.com accepts returns for up to 30 days from the order date if the products are new and completely unworn with the original shoebox intact.Please read our full return policy and contact Customer Service for a return authorization number prior to returning the merchandise.

3.Q:What is your exchange policy?
A:We're sorry but we do not have an exchange process at this time.Our process is to return your product and place a new order for an alternate product.If you have any question you can go to see the Shipping Information on our web.

4.Q:What should I do if I receive the wrong product?
A:Please follow the return instructions stated above.Once you have returned the wrong product,you may order a new product by placing a new order.